To claim a refund, You are required to support it with related documents/ reports as per reasons thereof, which shall be subject to an approval from the quality team of Maxshine Health, whose decision shall be final.

In case of cancellation of diagnostic services, You will not be entitled to any refund after 7 (seven) days from the day they make the payment of the Fee. However, in case Maxshine Health gets a written request for refund within 7 (Seven) days, the total amount paid will be credited back to the mode of payment within a maximum of 30 (thirty) days from the date of cancellation as per the Refund Policy of Maxshine Health.

In case of cancellation of herbal supplement product, before the delivery of the product, through appropriate means as available on the Platform and as approved by Maxshine Health, a full refund shall be initiated as per the Refund policy of Maxshine Health.

The confirmed amount due for refund shall be processed within 30 (thirty) working days from the date of the approval of refund, subject to all terms of use being met effectively. The payment shall be credited to You in the same facility accessed by You to make the payment. In case of payment made offline, the money will be transferred through Bank a/c IMPS, NEFT or Cheque.